Refund Policy
Effective Date: October 14, 2026
1. Overview
PrepCue AI is operated by COD Inc. ("COD", "we", "our", or "us").
We want you to use PrepCue AI with confidence. This Refund Policy explains when you may request a refund and how to do so.
2. Refund Eligibility
Full refunds may be considered for
- Serious technical issues that prevent you from using core features
- Billing errors such as duplicate charges, incorrect charges, or unauthorized transactions
- Failure to provide the service or product you purchased
- A material difference between the advertised service and the actual service
Partial refunds may be considered for
- Service interruptions or significantly degraded performance
- Features temporarily unavailable
- Quality issues that do not meet reasonable expectations
- Unused subscription periods or unused credits
Refunds are generally not available for
- Change of mind
- Credits, tokens, or resources already consumed
- Misunderstanding of how to use the service, or user error
- Issues caused by third-party services or external integrations
- Account suspension due to Terms of Service violations
- Requests made after the applicable timeframe
3. Refund Request Timeframe
- One-time purchases: within 30 days of purchase
- Monthly plans, first purchase: within 14 days of purchase
- Subscription renewals (monthly and annual): within 14 days of renewal
- Annual plans: within 30 days of purchase
4. How to Request a Refund
Email services@bizcod.co.jp with your account email address, order number or transaction ID, date of purchase, reason for the refund request, and any relevant screenshots or records.
We usually acknowledge requests within 1-2 business days and may ask for additional information if needed.
5. Refund Method and Processing Time
Approved refunds are generally issued to the original payment method through our payment processors, Stripe or Creem. Depending on your card issuer or financial institution, it may take approximately 5-10 business days to appear on your statement.
6. Cancellation vs. Refund
Cancelling a subscription stops future charges and is different from a refund. A refund returns payment for unused or unsatisfactory service.
7. Preventing Abuse
If we suspect fraudulent or excessive refund requests, we may deny the refund, suspend the account, and report to the relevant authorities where necessary.
8. Policy Changes
We may change this policy at any time. For significant changes, we will notify you on this page or by email.
9. Contact Us
For refund requests or questions about this policy, please contact us:
Contacting us before requesting a refund can often help resolve the issue faster.